BUSINESS SOLUTIONS / IndustriesMaintenance Service

Competitive Edge over the Entire Lifecycle
Due to increasingly fierce competition in the marketplace in recent years, manufacturers have been asked to gain a competitive edge by providing total services covering the entire lifecycles of their products. One method to do this is to offer after-service for the products sold.
Establishment of Maintenance Service Processes Integrating CRM and SCM
In order to offer effective after-service, manufacturers must manage facility equipment, medical equipment and other existing equipment of customers, while reinforcing the quality of service by ensuring prompt response to service calls, optimizing the supply chains for service parts, and improving other areas in line with the unique characteristics of their products.
To do this, they must establish maintenance service processes that integrate customer relationship management (CRM) and supply chain management (SCM).
Providing Solutions for Maintenance Service Providers
B-EN-G has proven track records as a SCM and CRM solution provider. Utilizing this position, we provide services that assist maintenance service providers in offering more efficient, advanced maintenance services.

Specific Examples of Consulting and System Implementation

  • Implementation of integrated CRM/ERP supply chain system to maintenance service provider for electronic equipment
  • Examination support on supply chain optimization for service parts
  • Selection support on maintenance service solution package for facility manufacturer

The above are representative examples. This is not a comprehensive list.

Our Solutions

Oracle EBS Template b-FS
A maintenance service solution designed to increase the efficiency of business operations, visualize performance evaluation indicators, and permit sharing of accumulated information among Sales, Planning, Development and other related departments.